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FAQs

Is my information secure?

Yes. We use Transport Layer Security (TLS) whenever information is sent to us on the web. TLS is one of the safest ways to send information on the web today. We also encrypt, or “hide”, any private information when we store it on our systems.

What information do I need to make a payment?

You'll need the following information to pay online:
• Policy/Certificate number and policy owner ZIP code
• Checking/Savings account or credit/debit card
• Email address

What types of policies can I make a payment on?
You can make a payment on active Life and Accidental Death and Dismemberment policies that have a payment due. If you are trying to make a payment on a loan or a lapsed policy, you will need to Create Your Account or Sign-In.
Where can I find information about my policy?
To see your policy details, go to Create Your Account to register or Sign-In if you already have an online service account.
What if I don't have my policy/certificate number?
Create Your Account to register, or Sign-In if you already have an online service account. If you don't have your policy/certificate number available, in most cases we can use other information to locate your policies.
Can I save my payment information for future payments?
No. When you pay as a guest, we don't save your payment information. To save your information, please Create Your Account or Sign-In if you already have an account.
When will my payment be applied to my policy?
Payments are typically applied to your account within 4 business days or less.
Will my credit card/payment information be safe?

Yes. We use Transport Layer Security (TLS) whenever information is sent to us on the web. TLS is one of the safest ways to send information on the web today. We also encrypt, or “hide”, any private information when we store it on our systems.

Will my email address be used for other purposes?
No. Your email address will only be used to provide the payment confirmation.
How do I make a payment on my policy loan?
We only allow premium payment through our Guest Pay service. You can Create Your Account or Sign-In to make a payment on your loan.

Questions?

1-855-591-9026
Phone Hours: 7:00 AM - 7:00 PM CT
Monday - Friday