Help and Support

Life Insurance FAQs

When will my 1099 tax form be mailed?
Forms 1099-INT and 1099-R will be mailed by January 31st for qualifying policies/contracts.
Am I covered while my policy is inactive?
No, you’re not covered when your policy is inactive. Make a payment on your policy to reinstate your coverage.
Are death benefit proceeds taxable?
Life insurance proceeds are not taxable. Any interest paid on the benefits is taxable.
Can a beneficiary designation be made online (via the Internet)?
If your policy allows the beneficiary to be updated online, that option will be provided to you in the Update Your Beneficiaries Online link on the Account Overview or Policy Details pages.

You may also download and print the Change of Beneficiary Request Form. If your policy number starts with 21, download and print this Change of Beneficiary Request Form. When complete, return the form by mail or fax. 
How can I check the status of a death claim?

By Phone: Contact a Claim Professional at 1-800-779-5433, Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

By Email: You may e-mail us at: WavClaimsMail@cunamutual.com

By Mail: You can request a status update in writing by sending a letter to:

CMFG Life Insurance Company

2000 Heritage Way

Waverly, IA 50677-9202

How can I contact a Claim Professional about my claim?

By Phone: Contact a Claim Professional at 1-800-779-5433, Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

By Email: You may e-mail us at:  WavClaimsMail@cunamutual.com

By Mail: Send a letter to:

CMFG Life Insurance Company

2000 Heritage Way

Waverly, IA 50677-9202

How can I determine the value of the policy?

Go to Account Overview and click on View Policy Details or View Contract Details. Please refer to your contract for additional features and benefits or call for friendly help and expert assistance.

How can I get help completing the claim form or get an answer to my question?

By Phone: Contact a Claim Professional at 1-800-779-5433, Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

By Email: You may e-mail us at: WavClaimsMail@cunamutual.com

By Mail: Send a letter to:

CMFG Life Insurance Company

2000 Heritage Way

Waverly, IA 50677-9202

How can I re-activate or reinstate my policy?
You may be eligible to reinstate your policy by paying past premiums and providing evidence of insurability. Please call for assistance with your policy.
How do I file a death claim?

By Phone: Contact a Claim Professional at 1-800-779-5433, Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

By Email: You may e-mail us at: WavClaimsMail@cunamutual.com

By Mail: Send information to:

CMFG Life Insurance Company

2000 Heritage Way

Waverly, IA 50677-9202

 

Please provide the insured's name, date of birth, date of death, and policy number(s).

If you are not the policy beneficiary, you may be asked for the beneficiary's address.

Please note: Policies in force for two years or less will require additional documentation for claim review.

How do I make a dividend option change on my policy?
To request service, click on your contract type under Forms on Help and Support and select the form to meet your needs. Or, call for friendly service and expert assistance.
How do I make a non forfeiture option (NFO) change on my policy?
To request service, click on your contract type under Forms on Help and Support and select the form to meet your needs. Or, call for friendly service and expert assistance.
How do I request a dividend withdrawal from my policy?
Dividend withdrawals cannot be made online. Please call for friendly help and expert assistance.
How do I request a policy loan from my policy?
Policy loans cannot be made online. Please call for friendly help and expert assistance.
How long does it take to receive money from my policy?

The length of time it takes to receive your money will depend on the time at which the request is received and the delivery method that you choose.

 

Requests received prior to 3:00 p.m. CT are processed within 3 calendar days. Requests received after 3:00 p.m. are considered received the next business day and will be processed within 4 calendar days.

 

How long will it take for me to receive the death benefit settlement after you receive all the information?
It normally takes 1-3 business days to process a claim. A letter, a statement of values and the settlement check are sent out through regular mail.
What are dividends?
Money that may be paid annually to policyowners participating in cash value life insurance policies. Dividends are not guaranteed.
What does the beneficiary need to provide to CMFG Life Insurance Company upon settlement of the claim?

1) Proof of death

 

Additional Information is required:

If Beneficiary is Estate:

• Letters of Testamentary or Authority issued by the Probate Court showing the name and address of the executor or personal representative of the estate.

• A valid Tax ID Number for the estate (provide on claim form).  If you do not have an ID #, one can be obtained by calling the IRS at 1-800-829-4933.

• If there are not enough assets to probate an estate, please obtain a Small Estate Affidavit from the county court house – Probate division, where insured resided.

 

If Beneficiary is Trust:

• A copy of the trust agreement.  The pages of the Trust required are: the title page, the appointment of trustees or successor trustees after death of the insured and the final page showing the date and witness signatures.

• A valid Tax ID number for the trust. If you do not have an ID #, one can be obtained by calling the IRS at 1-800-829-4933.

 

If Beneficiary is a Minor:

• Completed Claimant's Statement completed by an adult family member in behalf of the minor.  The funds will be placed in an interest bearing account with our company until the minor reaches legal age.

• To have the funds released prior to the time the minor reaches age of majority, copies of the court appointment papers for guardianship or conservatorship for the minor child must be received.

 

If Beneficiary is Deceased:

• Proof of death for the deceased beneficiary.

What is a term conversion?
A term "conversion" is an exchange of a term life policy for a permanent plan without a medical examination requirement. Premiums for the permanent plan are based on your age at the time of the conversion and the specific product chosen.
What is a term life policy?
Term insurance is the simplest form of life insurance. It provides coverage for a specified period of time (term) and simply provides a benefit upon death. Usually there are no cash value benefits nor any dividends generated with term insurance. Premiums are renewable and usually increase at every renewal date. Term insurance includes a conversion privilege that allows the insured to convert to permanent insurance at key times during the policy coverage.
What is a whole life policy?
Whole life insurance provides level death benefit coverage for the insured's lifetime from the date of issue until the date of death, provided premiums are paid. It provides both a living death benefit and a death benefit and is usually purchased to meet a long-term need for protection. Premium amounts remain level for the contract's lifetime. Whole life insurance also generates cash value that can accumulate. Maximum coverage period varies by product - typically age 100 or age 121. When the coverage period ends, the face amount would be paid to the insured if still living.
What is the difference between life insurance and accidental death and dismemberment insurance?
Accidental death and dismemberment insurance only pays a benefit as the direct result of an accident. Life insurance pays no matter how a death occurs.
What is the difference between whole life insurance and term life insurance?

Term life insurance

- can provide affordable, high-coverage protection for a specific period of time (or term).

- pays a benefit if you die during the term.

- could have benefits and premiums that change over time, depending on the specific policy.

 

Whole life insurance

- offers coverage you can never outlive.

- has premiums that remain the same throughout your lifetime.

- can provide a future source of money prior to your death, building cash value over time.

- allows for loans (which incur interest) against the value, with unpaid amounts decreasing the death benefit.

 

For additional details and more information please see TruStage.com/life

Where can I view and/or update my beneficiary?

For current beneficiary information, please call us.                                                                       

 

To update your beneficiary:

• If your policy allows the beneficiary to be updated online, that option will be provided to you in the Update Your Beneficiaries Online link on the Account Overview or Policy Details pages.
• You may also download and print the Change of Beneficiary Request Form.
• If your policy number starts with 21, download and print this Change of Beneficiary Request Form.
• When complete, return the form by mail or fax.

Where do I mail or fax my claim documents?

CMFG Life Insurance Company

2000 Heritage Way

Waverly, IA 50677-9202

 

Fax Number: 1-608-236-8030

Who can notify CMFG Life Insurance Company of a death?
Anyone can notify us of a death. However, only the named beneficiary(ies) can submit the necessary documentation or evidence to settle the claim.

Customer Support

Questions?

1-855-591-9026
Phone Hours: 7:00 AM - 7:00 PM CT
Monday - Friday

Fax: 608-236-8030


We'll respond within one business day.